为了加快您的索赔，请仔细阅读以下方向。如果您在接送时没有报告损坏，请填写我们的Online Claim Form。请具体描述什么地方damages you are claiming. ***Please Note***: Concealed or non-apparent damage must be reported to Matson’s claims department within 3 calendar days of pick up. For more information regarding liability and time limits to file a claim please seeMNC条款和条件。
如果M万博体育手机官网登录ATSON负责车辆上明显的交通损失（不包括预先存在的损害或磨损和撕裂物品），我们的责任仅限于实际损害的损害量，而不是超过市场价值和市场价值没有事件，基于车辆的大小，每40多立方英尺超过1000美元。如果您的索赔被批准，我们将直接向您支付估算金额。万博体育手机官网登录Matson一般需要3-4周才能完成一旦您的文书工作收到了决定。
Physical Damages notated at pick up:
- If you notated damages when picking up your vehicle, please obtain a written vehicle repair estimate. If the estimate is over $500.00, a second estimate will be required. The estimate(s) should only be for repairs to the damages noted at the time of pick up.
Mechanical Damages notated at pick up:
A mechanics statement will be required as well as an estimate for repair. Please have the mechanic write a statement of what is wrong with the vehicle as well as what could have caused the damages on their letterhead and/or on the estimate itself. Please be advised damage due and confined to mechanical and electrical breakdown, vehicle maintenance and normal wear and tear will not be considered claimable as these are unrelated to the transport of your vehicle.
You may mail, email or fax your claim documentation to:
万博体育手机官网登录1411沙岛大道
Honolulu, HI 96819
Attn: Claims Department
Fax Number: 808-841-2407
All faxes will be transmitted in black and white only. It is not recommended to fax photos.
请务必使用您的索赔文件包含以下内容：
- A letter indicating the damage you are claiming to include a specific dollar amount
- Matson Shipment/Booking number
- Contact information including e-mail address, mailing address, and day time phone number
- 您的车辆调查副本表明新的伤害
- If a mechanical issue, a statement from the mechanic
- Photos of the damage (if applicable)
- Any other documentation you feel will support your claim
如果您有任何疑问，请在808-841-3348联系我们的索赔部门或免费收到1-800-372-2136，并要求将索赔部门转移到索赔部门。