用Matson运送汽车的常见问题万博体育手机官网登录

Quarantine Guidelines for Pick Up In Hawaii
Quarantine Guidelines for Pick Up In Hawaii – Effective October 15, 2020
在哪里
Transit Time
Costs, Payments and Fees
Booking and Shipping Process
Shipping Personal Items With Your Vehicle
Cancelling a Booking
Vehicle Care
Motorcycles
Vehicle Damage
Receiving Your Vehicle
Bill of Lading Terms and Conditions

If you have questions shipping your vehicle with Matson or would like a free quote, please contact our customer service team.

• 夏威夷和Guam customer service1-800-4-MATSON
• Alaska customer service1-877-678-7447
• South Pacific customer service1-866-662-4826

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QUARANTINE GUIDELINES FOR PICK UP IN HAWAII

All customers arriving from out of state must:

• complete the state of夏威夷Mandatory Safe Traveler Program formbefore departure;
• 和展示他们的电子邮件从夏威夷强制性安全Traveler Program with their QR code when they pick up their vehicle. The QR code verifies participation in the Hawaii Mandatory Safe Traveler Program.

问：I’m active duty military, do I still need an exemption letter or email from the State Department of Defense if I pick up my vehicle within 14 days of arrival in Hawaii?

A：If you are active-duty military, we require the presentation of a military ID, but do not require an exemption letter. Family members of active-duty military members are subject to the 14-day quarantine if arriving from out of state and must present their Hawaii Mandatory Safe Traveler Program QR code.

问：我从檀香山旅行到邻居岛屿。在靠在邻居岛屿上拾取我的车辆之前，我是否需要隔离14天或显示豁免信？

A：Customers traveling from out of state through Honolulu to a neighbor island must complete the 14-day quarantine before pick up or present:

• a quarantine exemption letter or email（电子邮件将来自国家国防部（也称为夏威夷应急管理机构或Hiema）的CovideXemption@hawaii.gov）;
• their government-issued identification显示拾取车辆的人是豁免检疫的人;和
• their Hawaii Mandatory Safe Traveler Program QR code。

问：I’m traveling from a neighbor island to Honolulu. Do I need to quarantine for 14 days or show an exemption letter before picking up my vehicle in Honolulu?

A：Neighbor island residents do not need to quarantine or provide an exemption letter at vehicle pick up.

到达邻居岛屿的客户从状态出发，然后前往檀香山必须在车辆拾取或目前完成14天的检疫：

• a quarantine exemption letter or email（电子邮件将来自国家国防部（也称为夏威夷应急管理机构或Hiema）的CovideXemption@hawaii.gov）;
• their government-issued identification显示拾取车辆的人是豁免检疫的人;和
• their Hawaii Mandatory Safe Traveler Program QR code。

问：我隔离了14天，现在我想拿起我的车辆。在接送时，我需要展示什么？

A：Please present your Hawaii Mandatory Safe Traveler Program QR code and your government-issued identification.

问：I need to quarantine for 14 days before I can pick up my vehicle. Will I be charged port storage fees?

A：我们的檀香山和HILO汽车批量不会收取港口储存费，但是，我们的Kahului和Nawiliwili港口将在超出免费宽限期存储后收取日常费用。

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QUARANTINE GUIDELINES FOR PICK UP IN HAWAII – EFFECTIVE OCT. 15, 2020

Beginning October 15, 2020, the State of Hawaii has new options for travelers arriving from out of state to help keep the community safe.

Corresponding with State of Hawaii’s procedures for travelers arriving from out of state and to enhance the safety of our customers and employees during the pandemic,all customers arriving in Hawaii (all islands) from out of state and picking up their vehicles must：

• complete the state of夏威夷Mandatory Safe Traveler Program formbefore departure;
• either quarantine for 14 days, provide proof of a negative COVID-19 NAAT test from a CLIA certified lab within 72 hours of arrival or provide a quarantine exemption letter from the State Department of Defense; and
• 展示他们的电子邮件从夏威夷强制性安全Traveler Program with their QR code when they pick up their vehicle (The QR code verifies participation in the Hawaii Mandatory Safe Traveler Program.).

问：I’m arriving in Hawaii (all islands) from out of state soon and want to pick up my vehicle before my 14 days of quarantine is complete. Can I do that?

A：Customers who have recently arrived in Hawaii (all islands) from out of state and are planning to pick up their vehicle have four options.

选项1

• Take an FDA-authorized NAAT COVID-19 test from a CLIA certified lab within 72 hours of arrival, and provide proof of their negative COVID-19 NAAT test; and
• 目前颁发的政府颁发的识别，展示拿起车辆的人是负COVID-19天病测试的人;和
• 显示他们的夏威夷强制性安全旅行者计划QR码。

选项2

• Provide a quarantine exemption letter or email (exemption email will come from covidexemption@hawaii.gov) from the State Department of Defense (also called the Hawaii Emergency Management Agency or HIEMA); and
• 目前颁发的识别识别，展示拿起车辆的人是免疫检疫的人;和
• 显示他们的夏威夷强制性安全旅行者计划QR码。

选项3.

• Assign another person to pick up your vehicle
  • Either a current Hawaii resident; or
  • Someone who has completed their 14-day quarantine; or
  • Someone who has taken an FDA-authorized NAAT COVID-19 test from a CLIA certified lab within 72 hours of arrival, and can provide proof of their negative COVID-19 NAAT test; or
  • Someone who has a quarantine exemption letter or email (exemption email will come from covidexemption@hawaii.gov) from the State Department of Defense (also called the Hawaii Emergency Management Agency or HIEMA).
• The assignee must present the Hawaii Mandatory Safe Traveler Program QR code and their government-issued ID.
• Contact Matson Customer Support at800-4MATSONorretail_phx@matson.comto provide an assignee name.

选项4.

• 隔离14天前捡阿明费icle; and
• 显示他们的夏威夷强制性安全旅行者计划QR码和政府颁发的ID。

问：I’mactive-duty military和need to pick up my vehicle within 14 days of arrival in Hawaii. Do I still need to quarantine, show an exemption letter or email from the State Department of Defense, or a negative COVID-19 NAAT?

A：If you are active-duty military, we require the presentation of a military ID, but do not require the 14-day quarantine, an exemption letter, or COVID-19 NAAT test.

Family members of active-duty military members arriving from out of state and picking up vehicles must present their Hawaii Mandatory Safe Traveler Program QR code and quarantine for 14 days, show proof of a negative COVID-19 NAAT test, or provide a quarantine exemption letter or email from the State Department of Defense.

问：I’m traveling从檀香山到邻居岛屿。Do I still need to quarantine for 14 days, show an exemption letter, or show proof of a negative COVID-19 NAAT test before picking up my vehicle on a neighbor island?

A：Oahu residents do not need to quarantine, provide an exemption letter or show proof of a negative COVID-19 NAAT test at vehicle pick up.

Customers who are traveling from out of state through Honolulu to a neighbor island and plan to pick up their vehicle have four options.

选项1

• Take an FDA-authorized NAAT COVID-19 test from a CLIA certified lab within 72 hours of arrival, and provide proof of their negative COVID-19 NAAT test; and
• 目前颁发的政府颁发的识别，展示拿起车辆的人是负COVID-19天病测试的人;和
• 显示他们的夏威夷强制性安全旅行者计划QR码。

选项2

• Provide a quarantine exemption letter or email (exemption email will come from covidexemption@hawaii.gov) from the State Department of Defense (also called the Hawaii Emergency Management Agency or HIEMA); and
• 目前颁发的识别识别，展示拿起车辆的人是免疫检疫的人;和
• 显示他们的夏威夷强制性安全旅行者计划QR码。

选项3.

• Assign another person to pick up your vehicle
  • Either a current Hawaii resident; or
  • Someone who has completed their 14-day quarantine; or
  • Someone who has taken an FDA-authorized NAAT COVID-19 test from a CLIA certified lab within 72 hours of arrival, and can provide proof of their negative COVID-19 NAAT test; or
  • Someone who has a quarantine exemption letter or email (exemption email will come from covidexemption@hawaii.gov) from the State Department of Defense (also called the Hawaii Emergency Management Agency or HIEMA).
• The assignee must present the Hawaii Mandatory Safe Traveler Program QR code and their government-issued ID.
• Contact Matson Customer Support at800-4MATSONorretail_phx@matson.comto provide an assignee name.

选项4.

• 隔离14天前捡阿明费icle; and
• 显示他们的夏威夷强制性安全旅行者计划QR码和政府颁发的ID。

问：I’m travelingfrom a neighbor island to Honolulu。Do I still need to quarantine for 14 days, show an exemption letter, or show proof of a negative COVID-19 NAAT test before picking up my vehicle in Honolulu?

A：邻居岛居民不需要隔离，提供豁免信，或者在车辆接送时显示负面Covid-19天真测试的证明。

Customers traveling from out of state through a neighbor island to Honolulu and plan to pick up their vehicle have four options.

选项1

• Take an FDA-authorized NAAT COVID-19 test from a CLIA certified lab within 72 hours of arrival, and provide proof of their negative COVID-19 NAAT test; and
• 目前颁发的政府颁发的识别，展示拿起车辆的人是负COVID-19天病测试的人;和
• 显示他们的夏威夷强制性安全旅行者计划QR码。

选项2

• Provide a quarantine exemption letter or email (exemption email will come from covidexemption@hawaii.gov) from the State Department of Defense (also called the Hawaii Emergency Management Agency or HIEMA); and
• 目前颁发的识别识别，展示拿起车辆的人是免疫检疫的人;和
• 显示他们的夏威夷强制性安全旅行者计划QR码。

选项3.

• Assign another person to pick up your vehicle
  • Either a current Hawaii resident; or
  • Someone who has completed their 14-day quarantine; or
  • Someone who has taken an FDA-authorized NAAT COVID-19 test from a CLIA certified lab within 72 hours of arrival, and can provide proof of their negative COVID-19 NAAT test; or
  • Someone who has a quarantine exemption letter or email (exemption email will come from covidexemption@hawaii.gov) from the State Department of Defense (also called the Hawaii Emergency Management Agency or HIEMA).
• The assignee must present the Hawaii Mandatory Safe Traveler Program QR code and their government-issued ID.
• Contact Matson Customer Support at800-4MATSONorretail_phx@matson.comto provide an assignee name.

选项4.

• 隔离14天前捡阿明费icle; and
• 显示他们的夏威夷强制性安全旅行者计划QR码和政府颁发的ID。

问：我隔离了14天，现在我想拿起我的车辆。在接送时，我需要展示什么？

A：Please present your Hawaii Mandatory Safe Traveler Program QR code and your government-issued identification.

问：I need to quarantine for 14 days before I can pick up my vehicle. Will I be charged port storage fees?

A：我们的檀香山和HILO汽车批量不会收取港口储存费，但是，我们的Kahului和Nawiliwili港口将在超出免费宽限期存储后收取日常费用。

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在哪里

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TRANSIT TIME

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成本，付款和费用

Due to COVID-19 no cash or credit card payments will be accepted at any of our port locations.请通过客户服务付款at 1-800-462-8766 (Hawaii and Guam) or 1-877-678-7447 (Alaska).

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BOOKING AND SHIPPING PROCESS

*Please be advised that if you deliver earlier than anticipated your vehicle will become available sooner and you will be responsible for port storage fees after your free time has expired.
**Please double check port hours of operation prior to delivery.

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SHIPPING PERSONAL ITEMS WITH YOUR VEHICLE

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CANCELLING A BOOKING

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VEHICLE CARE

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MOTORCYCLES

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VEHICLE DAMAGE

问：Mat万博体育手机官网登录son是否对车辆损坏造成责任？

A：We will make every effort to safeguard your automobile from damage. However, because unforeseen circumstances sometimes occur, we offer limited protection while your automobile is in our possession. If Matson is responsible for transportation damages that are apparent to your auto (excludes pre-existing damages or wear & tear items), our liability is limited to the amount of damage actually sustained to your automobile, not to exceed the market value of your automobile and, in no event, more than $1,000 per 40 cubic feet based on the size of your automobile (for the average-sized vehicle, this is approximately $8,000). This liability limit can be increased up to the full value of your automobile by declaring the value on your Dock Receipt and paying the appropriate additional freight rate. We do not provide any form of insurance. You should verify your personal marine insurance coverage for transportation damage and any other related insurance protection with your insurance carrier.

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RECEIVING YOUR VEHICLE

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BILL OF LADING TERMS AND CONDITIONS

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Have more questions? Contact us.

夏威夷, Guam, Micronesia service:
1-800-4MATSON(800-462-8766)
customerservice@matson.com
Alaska service:
1-877-678-SHIP（877-678-7447）
Alaskacs@万博体育手机官网登录matson.com.