Containerized Cargo Claims

In order to expedite your claim, please fill out the followingOnline Claim Form(required). Please be specific in describing where and what damages you are claiming. ***Please Note*** Concealed or non-apparent damage must be reported to Matson Claims Department within 3 calendar days of pick up. For more information regarding liability and time limits to file a claim please seeMNC条款和条件.

If you are reporting wet damage the following is required:

• Photos of the hole in the container
• Photos of the wet flooring
• Photos of the damaged cargo outside the wrapping and/or packaging

If you are reporting damage to the physical condition of the contents of your containerized cargo (shifted cargo, etc.) the following is required:

• Photos of the damaged cargo outside the wrapping and/or packaging
• 容器中使用的阻挡和支撑的照片

If you are reporting damage to refrigerated cargo additional photos required:

• Photos of the damaged cargo outside the wrapping and/or packaging
• Photos to document how the container was loaded

Documentation required to support your claim:

• A letter indicating the damage you are claiming. Include a specific dollar amount, identify what cargo came from which master carton, or state it was loaded loose in the container
• Matson Shipment/Booking number
• Contact information including e-mail address, mailing address, and day time phone number
• A repair estimate and/or a suppliers commercial invoice (or replacement estimates for household goods to include any original receipts of purchase)
• Photos of the damage
• 在外门时完成的例外表格的副本（如适用）
• If a mechanical issue, a statement from the mechanic explaining what the problem is and how those damages could have occurred
• 您认为的任何其他文档都将支持您的索赔。

We appreciate your efforts to mitigate the claim by sorting through the cargo to determine what is actually damaged. If the outer carton is wet or damaged the cargo may just need a new carton and/or packaging.

If your cargo was received in Hawaii, Guam, or any of the Micronesian or Marshall Islands please send your claim documentation to one of the following:

电子邮件：claimshawaii@matson.com
Fax Number: 808-841-2407

All faxes will be transmitted in black and white only. It is not recommended to fax photos.

如果您的货物在西海岸收到，请将您的索赔文件邮寄给：

电子邮件：claimsmainland@matson.com
传真号码：510-628-7382

All faxes will be transmitted in black and white only. It is not recommended to fax photos.